We are still operating 24/7 to continue to serve our families during this time.
We would like to reassure all families that funeral ceremonies will proceed as scheduled. We will work with families to ensure services comply with the updated guidelines which limit attendees of funerals services to:
The easing of restrictions for funerals to 20 people attending indoors or 30 people attending outdoors is effective in Victoria from Wednesday 13th May and NSW from Friday 15th May 2020. The current restrictions of 10 people attending is effective until then.
This is in addition to the existing guidelines which require funeral homes to provide a minimum space of 4sqm per person and to ensure 1.5m social distancing practices are adhered to.
The health, safety and wellbeing of our team and the families we serve is of the utmost importance to us. We have been providing funeral and memorial services to Australians for many decades and will always put our client families at the heart of everything we do. We are committed to helping families farewell their loved ones respectfully and within the current and relevant Government advice and regulations.
To help adhere to the new regulations, we encourage families to utilise our live streaming, webcasting and recording audio-visual technology, which is currently available in many of our funeral homes. To ensure full availability, our teams are working toward securing these services via local providers for funeral homes that do not currently offer them.
Our teams also continue to ensure facilities meet the 4sqm social distancing guidelines and that the highest standards of hygiene and cleanliness are maintained.
For the latest advice, information and resources on COVID-19, please visit www.health.gov.au or call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.
We have always understood the importance of strong hygiene and are ensuring our employees and those visiting our locations are taking all the necessary precautions to help stop the spread of COVID-19 and stay healthy. We are actively following all health and travel advice and extending our normal health protocols even further.
We are privileged to serve Australian families and have a long history of delivering meaningful farewells for your loved ones. As befits our long history we have developed and maintained the highest possible standards and processes to care for you and your loved one.
We thank you for your support as we all work together to ensure we continue to provide an important service to the community.
Why do you need to record contact details for those attending funeral services?
We are following the Government guidelines which request we collect a register of all attendees at funeral services. This register will be held securely by our business and only released if requested by the Department of Health for contact tracing. The records will be destroyed after 28 days.