We are still operating 24/7 to continue to serve our families during this time.
We would like to reassure all families that funeral ceremonies will proceed as scheduled. We will work with families to ensure services comply with the updated guidelines which limit attendees of funerals services to:
The current restrictions for funerals in:
NSW from Monday 23 November 2020, patron check-in at crematoria, funerals, funeral homes, memorial services, gatherings after funerals and memorial services must be completed using electronic methods such as a QR code.
The number of people who may attend a funeral or memorial service or a gathering following a funeral or memorial service, is subject to the one person per 2 square metres rule.
Places of public worship, funeral homes and crematoria must also be registered as a COVID Safe business.
People attending the service will be required to supply their name and contact details so that they can be used for contact tracing.
VICTORIA – FROM 11:59PM ON 6 DECEMBER 2020, unless otherwise stated
Funerals: No maximum attendee caps indoors or outdoors, density quotient of 1 per 2sqm applies when using electronic record keeping. In venues not using electronic record a density quotient of 1 per 4 sqm applies. If held in a private residence, up to 30 guests can attend.
The health, safety and well being of our team and the families we serve is of the utmost importance to us. We have been providing funeral and memorial services to Australians for many decades and will always put our client families at the heart of everything we do. We are committed to helping families farewell their loved ones respectfully and within the current and relevant Government advice and regulations.
To help adhere to the new regulations, we encourage families to utilise our live streaming, webcasting and recording audio-visual technology, which is currently available in many of our funeral homes. To ensure full availability, our teams are working toward securing these services via local providers for funeral homes that do not currently offer them.
Our teams also continue to ensure facilities meet the 4sqm social distancing guidelines and that the highest standards of hygiene and cleanliness are maintained.
For the latest advice, information and resources on COVID-19, please visit www.health.gov.au or call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.
We have always understood the importance of strong hygiene and are ensuring our employees and those visiting our locations are taking all the necessary precautions to help stop the spread of COVID-19 and stay healthy. We are actively following all health and travel advice and extending our normal health protocols even further.
We are privileged to serve Australian families and have a long history of delivering meaningful farewells for your loved ones. As befits our long history we have developed and maintained the highest possible standards and processes to care for you and your loved one.
We thank you for your support as we all work together to ensure we continue to provide an important service to the community.
Why do you need to record contact details for those attending funeral services?
We are following the Government guidelines which request we collect a register of all attendees at funeral services. This register will be held securely by our business and only released if requested by the Department of Health for contact tracing. The records will be destroyed after 28 days.
Are you open?
Yes, we are committed to helping families farewell their loved ones respectfully and within the current Government regulations and are pleased to see these are starting to ease. We are operating 24/7 to serve our families during this time.
How can I include others in my loved one’s funeral?
To help adhere to the new regulations, we encourage families to utilise our live streaming, webcasting and recording audio-visual technology, which is currently available in many of our funeral homes. Where it’s not available our teams are looking to source local suppliers with this.
Do the guidelines/restrictions effect the actual funeral ceremony or just the number of people attending?
There are no changes to the service itself. All services just need to be conducted within the guidelines/ restrictions for number of people and social distancing measures.
What are you doing to ensure you are compliant?
We are staying close to the most up-to-date information available from the Australian Government’s Department of Health, external medical experts and liaising with the Australian Funeral Directors Association (AFDA).
To ensure our services comply with the existing guidelines which require funeral homes to provide a minimum space of 4sqm per person and to ensure 1.5m social distancing practices are adhered to. We are also employing the highest standards of hygiene and cleanliness are maintained.
What happens if my loved one had Coronavirus?
There are certain guidelines from the Department of Health which include restrictions for viewing and dressing of the deceased. They also include recommendations for no embalming for the safety of our teams. These restrictions would be discussed with you at the time to ensure you have the most relevant and up-to-date information.
What happens if the restrictions are eased (or increased) again?
We are staying close to the most up-to-date information available from the Australian Government’s Department of Health, external medical experts and liaising with the Australian Funeral Directors Association (AFDA). We will continue to provide the latest information here.
Do the same guidelines/restrictions apply if we have the funeral in a church?
Yes. The same restrictions apply in any location or venue.