We are still operating 24/7 to continue to serve our families during this time.

We would like to reassure all families that funeral ceremonies will proceed as scheduled. We will work with families to ensure services comply with the updated guidelines which limit attendees of funerals services to:

The current restrictions for funerals in:

NSW from 13 June no limit to number attending funerals and memorial services but must allow one person per 4 square metres. People attending the service will be required to supply their name and contact details so that they can be used for contact tracing.

VIC from June 22 up to 50 people can attend a funeral, in addition to the person leading the funeral and other funeral staff. The one-person per four-square metre rule applies. A funeral held in a private residence will be limited to the members of the household, 5 attendees, plus the person leading the funeral and other funeral staff. People attending the service will be required to supply their name and contact details so that they can be used for contact tracing.

This is in addition to the existing guidelines which require funeral homes to provide a minimum space of 4sqm per person and to ensure 1.5m social distancing practices are adhered to.

The health, safety and wellbeing of our team and the families we serve is of the utmost importance to us. We have been providing funeral and memorial services to Australians for many decades and will always put our client families at the heart of everything we do. We are committed to helping families farewell their loved ones respectfully and within the current and relevant Government advice and regulations.

To help adhere to the new regulations, we encourage families to utilise our live streaming, webcasting and recording audio-visual technology, which is currently available in many of our funeral homes. To ensure full availability, our teams are working toward securing these services via local providers for funeral homes that do not currently offer them.

Our teams also continue to ensure facilities meet the 4sqm social distancing guidelines and that the highest standards of hygiene and cleanliness are maintained.

Further details
For the latest advice, information and resources on COVID-19, please visit
www.health.gov.au or call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

We have always understood the importance of strong hygiene and are ensuring our employees and those visiting our locations are taking all the necessary precautions to help stop the spread of COVID-19 and stay healthy. We are actively following all health and travel advice and extending our normal health protocols even further.

We are privileged to serve Australian families and have a long history of delivering meaningful farewells for your loved ones. As befits our long history we have developed and maintained the highest possible standards and processes to care for you and your loved one.

We thank you for your support as we all work together to ensure we continue to provide an important service to the community.

Why do you need to record contact details for those attending funeral services?
We are following the Government guidelines which request we collect a register of all attendees at funeral services. This register will be held securely by our business and only released if requested by the Department of Health for contact tracing. The records will be destroyed after 28 days.

FAQS

Are you open?

Yes, we are committed to helping families farewell their loved ones respectfully and within the current Government regulations and are pleased to see these are starting to ease. We are operating 24/7 to serve our families during this time.

What will happen to the funeral we have coming up?

We are pleased the restrictions have been eased and we are working with families to ensure services comply with the updated guidelines which limit attendees of funerals services to 50 people indoors or outdoors, excluding clergy / celebrant and staff. This is in addition to the existing guidelines which require funeral homes to provide a minimum space of 4sqm per person and to ensure 1.5m social distancing practices are adhered to.

The health, safety and wellbeing of our team and the families we serve is of the utmost importance to us. We have been providing funeral and memorial services to Australians for many decades and will always put our client families at the heart of everything we do. We are committed to helping families farewell their loved ones respectfully and within the current and relevant Government advice and regulations.

How many people can attend the funeral?

The updated guidelines limit attendees of funerals services to 50 people indoors or outdoors, excluding clergy / celebrant and staff. However, we’ve been informed that some cases can have special relaxations and families need to contact their State government to request an exemption.

We are staying close to the most up-to-date information available from the Australian Government’s Department of Health, external medical experts and liaising with the Australian Funeral Directors Association (AFDA) and will keep you updated as much as possible.

How can I include others in my loved one’s funeral?

To help adhere to the new regulations, we encourage families to utilise our live streaming, webcasting and recording audio-visual technology, which is currently available in many of our funeral homes. Where it’s not available our teams are looking to source local suppliers with this.

Can I have 50 people inside and 50 outside a chapel?

The limits to funeral services are a total of 50 people if indoors, or a total of 50 people if an outdoor service.

If we are burying our loved one, can more people attend the burial because it is being held outside?

Yes, as part of the easing of restrictions, 50 people can attend a service outdoors, excluding clergy / celebrant and staff. This is in addition to the existing guidelines which require a minimum space of 4sqm per person and to ensure 1.5m social distancing practices are adhered to.

Do the guidelines/restrictions effect the actual funeral ceremony or just the number of people attending?

There are no changes to the service itself. All services just need to be conducted within the guidelines/ restrictions for number of people and social distancing measures.

What are you doing to ensure you are compliant?

We are staying close to the most up-to-date information available from the Australian Government’s Department of Health, external medical experts and liaising with the Australian Funeral Directors Association (AFDA).

To ensure our services comply with the existing guidelines which require funeral homes to provide a minimum space of 4sqm per person and to ensure 1.5m social distancing practices are adhered to. We are also employing the highest standards of hygiene and cleanliness are maintained.

What happens if my loved one had Coronavirus?

There are certain guidelines from the Department of Health which include restrictions for viewing and dressing of the deceased. They also include recommendations for no embalming for the safety of our teams. These restrictions would be discussed with you at the time to ensure you have the most relevant and up-to-date information.

What happens if the restrictions are eased (or increased) again?

We are staying close to the most up-to-date information available from the Australian Government’s Department of Health, external medical experts and liaising with the Australian Funeral Directors Association (AFDA). We will continue to provide the latest information here.

Do the same guidelines/restrictions apply if we have the funeral in a church?

Yes. The same restrictions apply in any location or venue.